Floor Specialist in Palm Coast, FL Closed now

Reviews about Floor Specialist

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  November 11, 2019, by T Thomas
  Unfortunately I have to pick a star, if given the option I wouldn’t even give this company a single one. There customer service is awful, doesn’t seem like a single person is on the same page at all. Then they get mad at you because you are telling them what you were told by another family member/employee. My 11 year old witnessed one of the installers speaking horribly to another. Calling him “stupid” saying “a slow person could do it better”. I deal with special needs children and that was highly offensive. When voicing concerns to Emily she was beyond rude. I get that it’s a “family business” and you feel a certain need to protect it but being rude and nasty is no way to keep your business going. Her first response was to defend her employees actions rather then understanding that I do not take lightly to bullying or someone making the remarks he did. Seems the father is the only one with customer service and knows what it takes to make a customer happy. We had planned on having more renovations done to our home by this company till we really started working with them. That will not be happening, I suggest supporting another family owned company that values there customers and takes pride in there customer service.