Palm Coast Flooring Outlet in Palm Coast, FL Closed now

Reviews about Palm Coast Flooring Outlet

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  July 05, 2019, by Linda Gagnon
  I am not sure. However, I would venture to say there are very few people who have to have their new floor laid twice in 2 weeks. I wanted a vinyl floor for a couple of reasons, I have two dogs, one of whom doesn't always make it out the door for his potty needs. Also, there is also the issue of water spills from their bowls as well as from doing dishes. I believed vinyl was both cost efficient and would hold up better than laminate. It also looked very nice in the store. The price quoted was $6000., not exactly pocket change for me but I was moving into another home where the flooring was old and dated. I got the call on the last day of the install saying the job was complete and I could come to see it and pay the other half of what I owed. When I got out of the car, the installer greeted me with the following, "unfortunately vinyl shows a lot of flaws when you lay them over these types of floors". I now was a bit nervous but proceeded to enter my new home. I was shocked at what I saw! There were bumps, ripples, divits, lifting and a whole lot of horror on my part. I could barely speak. He said, "Well, whoever sold you this floor probably recommended a special prep but you must have thought it was too expensive and refused it." I answered that no one said any such thing. I gave him the check for the remainder, reluctantly, but that's what the contract said I had signed and agreed to. When he drove off, I literally became hysterical crying. I didn't know how I could have paid that much money for such a disaster. I dreaded calling the store because one of the owners, Rob, is so rude and sarcastic, I just did not want to deal with him. However, the following day, I pulled myself together, made the call, but asked to speak to the other owner who was a bit more personable. I insisted he come out to see the floor that day which he did while taking pictures of every room. He said it would have to be replaced and offered me the vinyl click and lock which I agreed to. He said it was a much better product as well as more expensive but I wouldn't have to pay the difference. Although I was pleased with his decision, I was pretty overwhelmed by the thought of moving in while my floor was being put down. Long story short, the floor looked beautiful. The downside is that no one told me that if you slide anything over this floor, it will tear instantly and, unfortunately, wood fillers don't work on vinyl. I am an expert on them as I have tried different brands and different types of them to no avail. So, my experience with Palm Coast Flooring is one, as they say, for the books. However, unlike a good novel you can't put down, this story is one you hope you will never have to think about again. (Oh, except when you are looking at those $6000. slices in a beautiful, three month old floor that you haven't even finished paying for yet). As a side note, I suggested to Rob's brother that they build an office for Rob where he could handle the paperwork and ordering because he should never be allowed to deal with the public again. His attitude is almost scary. He doesn't look up when you enter the store and barely greets you when you approach. He acts like you are bothering him and he has better things to do. My bad for seeing the signs and looking the other way. Lesson learned, believe me. Stay Away! Stay Very Far Away!